Empower Industries is looking for a dedicated and customer-focused BPO Telecaller / Customer Support Executive to join our growing team. The ideal candidate should have excellent communication skills and the ability to handle customer inquiries, follow up on leads, and coordinate service-related calls and reports efficiently.
Key Responsibilities:
- Handle inbound and outbound calls related to sales inquiries, customer support, and service requests
- Follow up with potential leads and maintain regular communication
- Coordinate with the sales and service teams for customer requirements
- Schedule service requests and ensure timely follow-up
- Maintain service reports, call logs, and customer records accurately
- Update customer information in CRM or Excel
- Resolve customer queries and escalate issues when required
- Generate daily, weekly, and monthly call and service reports
- Deliver a professional and positive customer experience
Requirements:
- 1–2 years of experience in BPO, Telecalling, Customer Support, or Call Center
- Excellent communication skills in Hindi and English
- Basic knowledge of MS Excel and computer operations
- Strong customer handling and follow-up skills
- Ability to manage multiple calls and maintain accurate records
- Good communication and problem-solving skills
- Must be comfortable working from our office in Dwarka, Delhi
Job Details:
Experience: 1–2 Years
Job Type: Full-Time
📍 Job Location:
Ground Floor, Empower House, Near Dr. Ambedkar Sahib Park, Pocket 3, Sector 16, Dwarka, Delhi – 110078
Apply Now 🚀
Interested candidates can submit their updated CV through our careers page.
📄 Upload Your CV:
https://empower-india.in/careers/
📲 WhatsApp Your CV:
+91 870 068 8952
Build your career with Empower Industries and become a valuable part of our customer support and service operations team!
